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Help contacts

For planning advice and to find out the progress of a planning application: Contact your local planning authority1

For building control advice and to find out the progress of a building control application: Find a building control body2

For Planning Portal support - accessing your account and completing the online form.

Contact the Support Team (https://www.planningportal.co.uk/wales/services-and-information/help/contact-us)

Contact the Support Team

Common questions

Why is there a service charge for some applications?1

How do I nominate someone to pay for a planning application?2

How can I pay for a planning application?3

What should I do if there's a problem with my payment?4

Can I download the location plan I created as a PDF?5

Can I download the location plan I create to share with a client before I submit my application?6

  1. https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/why-is-there-a-service-charge
  2. https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/how-do-i-nominate-someone-to-pay-for-an-application
  3. https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/how-can-i-pay-for-a-planning-application
  4. https://www.planningportal.co.uk/wales/services-and-information/help/faq/planning-applications/what-should-i-do-if-there-is-a-problem-with-my-online-payment-for-an-application
  5. https://www.planningportal.co.uk/wales/services-and-information/help/faq/site-boundary-and-location-plan/can-i-download-the-location-plan-that-i-create-as-a-pdf
  6. https://www.planningportal.co.uk/wales/services-and-information/help/faq/site-boundary-and-location-plan/can-i-access-or-download-the-location-plan-to-share-with-a-client-before-i-submit-my-application
  1. https://www.planningportal.co.uk/find-your-local-planning-authority
  2. https://www.planningportal.co.uk/applications/building-control-applications/building-control/find-your-LABC
Find your LPA

Making an online planning application in Wales

Read our step by step guidance on how to create an online planning application to submit to a local authority in Wales.

      Read the guide (https://www.planningportal.co.uk/wales/services-and-information/help/making-a-planning-application-in-wales)

      Read the guide
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      Site boundary and location plan guidance

      Guidance on drawing a site boundary and creating a location plan using the Planning Portal

          Read the guide (https://www.planningportal.co.uk/wales/services-and-information/help/location-plan-guidance)

          Read the guide
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          FAQs

          Find the answers to frequently asked questions from our information bank.

              Frequently asked questions (https://www.planningportal.co.uk/wales/services-and-information/help/faq)

              Frequently asked questions

              The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.

              The Planning Portal is delivered by PortalPlanQuest Limited which is a joint venture between TerraQuest Solutions Limited and the Ministry of Housing, Communities & Local Government (MHCLG). All content © 2025 Planning Portal.