Contact us
Use this section to find the contact email address and telephone number for help using Planning Portal, and access help and guidance for submitting a planning application.
Support team
The Support Team can help with:
- Change of email address for your Planning Portal account
- Problems accessing your account
- How to complete the online application form
Contact us
You can email our service desk team at support@planningportal.co.uk1 or call 0333 323 4589. Available Monday - Friday, 9am - 5pm (excluding bank holidays).
Please note: We are not part of any council and do not have a planning department so cannot offer planning advice. Therefore, if you need planning advice, please contact your local council’s planning department. Their contact details can be found by using our search tool2.
- mailto:support@planningportal.co.uk
- https://www.planningportal.co.uk/find-your-local-planning-authority
General contacts
News, editorial and website content: editorial@planningportal.co.uk1
Marketing, events and press releases: communications@planningportal.co.uk2
Advertising and commercial opportunities on the Planning Portal: advertising@planningportal.co.uk3
Planning Portal Conference information: communications@planningportal.co.uk4
- mailto:editorial@planningportal.co.uk
- mailto:communications@planningportal.co.uk
- mailto:advertising@planningportal.co.uk
- mailto:communications@planningportal.co.uk
Help and FAQs
Browse our bank of FAQs, planning glossary and find contact information for your Local Authority.
Help (https://www.planningportal.co.uk/wales/services-and-information/help)
Help